Supporting Virtual Student Volunteers

Abstract: This session will address the unique challenges of supporting volunteers in a virtual environment. Purdue University Global is a fully online institution working to build a service learning culture. Students who are striving to earn recognition through the University's Achievement of Community Engagement and Service program are giving back to their communities across the nation, logging hours and completing reflection projects. Students enrolled in PG's elective course are establishing partnership in their communities, coordinating strategies and approaches with online professors. Providing meaningful support to volunteers working in a virtual environment creates challenges the University is addressing in myriad ways.

Narrative: The shift towards virtual learning environments in higher education has presented numerous challenges for educational institutions and their students. This transition has been particularly demanding for service learning programs, which aim to combine academic instruction with community service. Supporting service learning students in a virtual environment presents unique obstacles that must be addressed to ensure successful outcomes. This lightning session will explore the key challenges faced by educators and organizations when supporting service learning students in a virtual setting and discuss potential strategies to overcome these hurdles.

One of the significant challenges of virtual service learning is the limited opportunity for students to engage directly with the community they aim to serve. In a traditional setting, students have face-to-face interactions with community members, fostering meaningful relationships and understanding of local issues. In a virtual environment, however, these opportunities are scarce, and students may struggle to develop a deep connection with the community. This lack of direct engagement can hinder the overall impact and learning experience of service learning programs.

Virtual service learning heavily relies on technology for communication, collaboration, and project implementation. However, technological barriers pose a considerable challenge for students, especially those from disadvantaged backgrounds or with limited access to reliable internet connections and necessary hardware. Unequal access to technology can create disparities in participation and hinder the engagement and learning experience of service learning students. Educators and organizations must find ways to address these technological barriers by providing resources, technical support, and alternative means of participation.

In a virtual environment, service learning students may face challenges in maintaining motivation and engagement throughout the program. The absence of in-person interactions and a physical sense of community with the professor and other students can make it harder for students to stay motivated and committed to their service projects. The virtual nature of the environment may also lead to feelings of isolation and disconnection, potentially affecting student engagement. Educators and organizations should employ creative strategies to keep students motivated, such as virtual group activities, regular check-ins, and clear project goals that align with the students' interests and passions.

Assessing the learning outcomes and impact of virtual service learning can be complex. Traditional assessment methods, such as observation and in-person evaluation, may not be feasible in a virtual setting. Educators and organizations must adapt assessment strategies to measure students' understanding, skills development, and the impact of their service projects accurately. This may involve the use of virtual presentations, written reflections, online portfolios, and qualitative feedback from community partners. Ensuring that assessments are meaningful and align with the program's objectives is crucial for evaluating the success of virtual service learning initiatives.

Supporting service learning students in a virtual environment presents unique challenges that require careful consideration and adaptation from educators and organizations. Overcoming limited community engagement, technological barriers, maintaining student motivation, and assessing learning outcomes are key areas that demand attention. By implementing creative strategies, providing necessary resources, and fostering a sense of community and connection, educators can help students overcome these challenges. Virtual service learning can still provide valuable learning experiences and meaningful contributions to the community, but it requires deliberate efforts to ensure its effectiveness and success.